Job Description

Thank you for viewing this role, due to the current situation this position has been put hold. However if you are interested in this opportunity and would like to register your details with our client please apply.

Our client is a leading AV company in creative engineering within corporate event spaces. They are currently looking for an experienced Senior Account Manager to join their Meetings and Conferences team. This is a fantastic opportunity for a Senior AM to be given the autonomy to grow, develop and maintain customer relation within our clients extensive portfolio.

Primary responsibilities:

- Taking customer briefs for our conference side, quoting and managing up to the point of delivery where you will conduct a full handover to a Technical Manager to deliver.

- Ensuring close liaison and an excellent working relationship with designated customers, maintaining regular contact with the customer during and after completion of jobs, to build relationship and to secure future business.

- Providing professional knowledge and expertise.

- Responding to customers enquiries in a timely manner ensuring that the customer is updated on progress at all times.
- Daily follow up and chasing of quotations.

- Overall management of expenditure against a job to ensure that this spend is in line with how the job has been priced, with the aim of achieving the highest possible profit margins, without sacrificing service levels or H&S requirements.

- Liaising closely with internal colleges to ensure we are delivering the right solution to best suit our customer’s needs.
- Nurturing and development of your designated accounts.

- Achievement of specific targets (both individually and collectively with the Sales team) as set and defined by the Directors.

- Proactive use of social media (within the guidelines of our Social Media Policy) and on-site networking to try to grow portfolio of accounts and win new business.

- Maintaining an accurate and up to date record of all customer communications. Using Hubspot as per company guidelines, ensuring entries are up to date.

- Entering all bookings on the database system and producing appropriate paperwork for customer approval and signature.

- Liaising with Operations to ensure the highest level of service is received and that the job is carried out in accordance with customer instructions.

- Providing feedback to the senior management team on all issues and potential issues concerning customers.


- Deal with complaints to the customer’s complete satisfaction.

- Entering all relevant information on the booking system to ensure that the operations team have absolutely all the information that they require to successfully and seamlessly deliver the job.

- Ensuring that credit is allowed only to those customers who have been approved by the finance team.
- Establishing and maintaining an excellent knowledge of all of the products within our rental fleet.
- Identifying, intercepting and resolving customer concerns.
- Conducting customer visits as necessary and appropriate.

- Where necessary and as required, go on-site to provide additional support from a customer liaison perspective.

- Ensuring that all office administration is carried out within the set procedures and in a timely fashion.

- Liaising with the warehouse regarding prep schedules for major events.

- Providing additional on-site support to customers as and when it is needed.

- Acting at all times as an advocate of and in the best interests of our client. This includes engaging with our customers where appropriate, helping to grow the accounts that we already have and win new business in the marketplace.

- Providing support and assistance to junior members of the team

- Any adhoc tasks agreed upon in due course

Key competencies

▪ Customer Focus - understands customer needs and aims to exceed expectations.

▪ Relationship/Stakeholder management - communicates professionally and effectively at all levels (both in writing and verbally).

▪ Integrity - Acting in the best interest of the relevant stakeholders, including both the customer’s interests and those of our client. Treating customers and suppliers honestly, fairly and objectively and avoiding any practices that are or could be seen as deceptive or unfair.
▪ Excellent influencing skills – the ability to command respect, engage and influence others.

▪ Initiative and enterprise - identifies new opportunities and develops new ideas. Continually assesses methods of operation and makes valid suggestions for improvement.

▪ Teamwork - works well within a team environment.

▪ Adaptability/Flexibility - adapts to facilitate the needs of the business.