permanent and freelance audio visual jobs
Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
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AV Service Engineer
Location | London |
Salary | |
Job Ref | 11391 |
Job Type | Permanent |
Job Posted | 3rd Jul 2019 |
Job Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
Responsibilities:Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to Client sites (including European travel if required)
Site and event coordination and support
Preventative Maintenance calls as required
Rotation of client sites as required
Site surveys
Small works installations, including handover to Client
Working any rotational shift basis as required
Administration necessary to support engineering role
Vacancy Tags: AV Design & Installation, £25000-35000, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
Responsibilities:Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
Field service engineering work as required
Onsite Service Engineering covering client sites as required
Travelling to Client sites (including European travel if required)
Site and event coordination and support
Preventative Maintenance calls as required
Rotation of client sites as required
Site surveys
Small works installations, including handover to Client
Working any rotational shift basis as required
Administration necessary to support engineering role