permanent and freelance audio visual jobs
Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.
Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.
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Onsite AV Engineer
| Location | London |
| Salary | |
| Job Ref | 11241 |
| Job Type | Permanent |
| Job Posted | 10th Sep 2018 |
Job Description
The Onsite AV Engineers' prime function is to provide AV technical support across all meeting rooms across our client’s campus. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.
DUTIES & RESPONSBILITIESAll services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The Onsite AV Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The Onsite AV Engineer will perform L3 incident management and escalate where appropriate.
The Onsite AV Engineer's responsibilities include, but are not limited to:
- Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
- Perform L3 incident management
- Escalate, raise and update incidents to the Technical Manager
- Demonstrate Self Service AV and VC Capabilities to end users wherever possible
- Carry out proactive health checks in accordance with SOP
- Service continuity support including preparation for an restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
- Assist with software upgrades.
- Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
- Ensure all multi-media / presentation rooms are maintained in good working order.
- Presentation / multi-media meeting room support, including duration support.
- Assist with support for multi-media broadcasting.
- Quick response to emergency / ad-hoc requests.
- Assist, where possible, with IT related enquiries during supports. Escalate issues if required.
- Advise clients on best practice.
- Provide regular feedback on communication issues and service improvements.
- Assist with training of new starters and freelancers
- Build and maintain client relationships
- Be flexible and assist the team in all areas of the department.
- Manual handling tasks will be required when necessary for moving equipment
SKILL SET REQUIREMENTS
- A good technical understanding of video conference standards and protocols
- A working knowledge of networks
- Two years industry experience in fields relating to AV and VC activity
- Experience of client facing responsibilities in a corporate environment
- InfoComm Essentials of AV technology
- CTS
- High level of customer service
INDHIGH
Sorry this vacancy is no longer available.
Vacancy Tags:
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Onsite AV Engineer
London
Up to £45,000 DOE
Ref: 11241
Description
The Onsite AV Engineers' prime function is to provide AV technical support across all meeting rooms across our client’s campus. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.
DUTIES & RESPONSBILITIESAll services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The Onsite AV Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The Onsite AV Engineer will perform L3 incident management and escalate where appropriate.
The Onsite AV Engineer's responsibilities include, but are not limited to:
- Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
- Perform L3 incident management
- Escalate, raise and update incidents to the Technical Manager
- Demonstrate Self Service AV and VC Capabilities to end users wherever possible
- Carry out proactive health checks in accordance with SOP
- Service continuity support including preparation for an restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
- Assist with software upgrades.
- Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
- Ensure all multi-media / presentation rooms are maintained in good working order.
- Presentation / multi-media meeting room support, including duration support.
- Assist with support for multi-media broadcasting.
- Quick response to emergency / ad-hoc requests.
- Assist, where possible, with IT related enquiries during supports. Escalate issues if required.
- Advise clients on best practice.
- Provide regular feedback on communication issues and service improvements.
- Assist with training of new starters and freelancers
- Build and maintain client relationships
- Be flexible and assist the team in all areas of the department.
- Manual handling tasks will be required when necessary for moving equipment
SKILL SET REQUIREMENTS
- A good technical understanding of video conference standards and protocols
- A working knowledge of networks
- Two years industry experience in fields relating to AV and VC activity
- Experience of client facing responsibilities in a corporate environment
- InfoComm Essentials of AV technology
- CTS
- High level of customer service
INDHIGH
Sorry this vacancy is no longer available.
Vacancy Tags:
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