Job Description

You will be responsible for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client’s experience.

Main Purpose of Position

You will be responsible for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client’s experience. You will be responsible for all aspects of AV in relation to client’s events from pre planning, identifying technical requirements, attending meetings in an advisory capacity and event execution.

Key Responsibilities and Duties:

- Provide AV Event Support.
- Process enquiries to the Events team mailbox.
- Process telephone enquiries made to the Events team hotline.
- Carry out all aspects of the AV service prescribed in Event Function Sheets.
- Report all service shortcomings affecting Events Team to the AV Events Team Leader.
- Maintain personal awareness of procedures relevant to the Events Team.
- Deliver a high standard of service in accordance with SLAs for the team.
- Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff.
- Be fully conversant with H&S and First Aid procedures.
- Arrange any dry-hire requirements as part of events planning.
- Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed.
- Support and train others within the company to ensure procedural knowledge is passed to all members of your team
- Be proactive in suggesting new methods and techniques to improve efficiency.
- Travel across both sites.
- Other duties as required or assigned by company management
- Ensure mandatory compliance with information security policies, standards and procedures.

Provide AV coordination support where required:

- Accurately record and deal with requests and queries online, on telephone or via any other tools as provided
- Provide a video conference room booking service and be fully conversant with the room booking Resource, AV & VC booking procedures.
- Carry out first line support & trouble shooting/real time diagnostic activities
- Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the AV Technicians
- Allocate AV jobs, adhoc AV requests and video conference support to the AV Technicians and co-ordinate their day to day activities
- Contact customers to discuss and confirm their video conference requirements
- Report all service shortcomings affecting the AV Helpdesk to the appropriate Manager

Key Skills required by the post holder:

- Minimum of (3) three years’ experience within a client facing Corporate Events field
- Excellent verbal and written communication skills.
- Ability to provide workings standards to the highest specification within a Corporate Head Office Building.
- Excellent computer skills and the ability to learn new software and systems.
- Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems.
- CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite
- Live experience of digital sound desks including microphone management and EQ
- Multi-camera control systems and vision mixing
- Crestron control systems including virtual and physical signal routing
- Video & Audio Conference experience including Point-Point and interactive Multipoint events
- Understanding of multiple display types including aspect ratios and video walls
- Basic stage lighting principles
- Expert PowerPoint user and knowledge of MS Windows