Job Description

We are currently seeking an experienced Events and Media Technician to join our London team, responsible for managing audio-visual equipment and event presentation services. This role includes first-line troubleshooting for any AV system issues and serving as a senior point of contact and ambassador for our clients.

Essential Skills;
• Extensive knowledge of Audio-Visual systems and technologies.
• Extensive knowledge in meeting room audio and video conference systems.
• Troubleshoot/Break-fix (1st- 2nd Line) experience
• Experience providing event support within a corporate environment
• Set up & support meetings & conferences
• Ability to own the service and become main point of contact for all stakeholders.

Key Responsibilities
• Undertaking of any reasonable request from staff or clients regarding audio visual equipment and event presentation service.
• Carrying out first line maintenance during non-presentation time.
• Providing dedicated technical support for onsite events when required.
• Ensuring that daily, weekly and monthly checking and ad-hoc testing is established and carried out as required.
• Managing the return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements.
• The de-rigging and storage of any mobile audio-visual equipment upon completion of events.
• Communicating any defects to management detailing actions to localise any defect.
• Ensuring that spare equipment is maintained in a serviceable state and that it is kept tidy, accessible and secure in provided areas.
• Full management and reporting on location and usage of critical spares.
• Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate.
• Conduct daily morning meeting room testing of all technologies deployed.
• Set up & support meetings & conferences as required.
• Managing end to end support tickets through helpdesk i.e. return, repair, disposal process of all redundant equipment and if requested obtain quotes for replacements. The technician will keep a local log of tickets which shall be visible to the TEC Manager
• The Technician shall attend weekly calls with the service account manager to run through any software / hardware issues.
• Attend client service reviews with account manager and client.
• Track and manage all AV requests received via dedicated AV Phone & Email.
• Provide 1st line troubleshooting of any AV system failures.
• Experience and good understanding of all technologies deployed.
• Setup, testing, operation, and deinstallation of audio visual and video conference equipment.
• Event Support â€" preparation / rehearsals / Co-ordination of rental equipment.
• Assist the client with basic video editing / creation of canvas wraps to help the client deliver the final cut.

• Other duties will include:
• Manage onsite service deliverables working in conjunction with help desk teams.
• Full management and reporting on location and usage of critical spares.This also includes labelling of all spares.
• Act as an ambassador and be a senior point of contact for the client.
• Mentor support technicians and delegate responsibilities as and when additional or cover is required.
• Ensure all managed service SLA's are delivered.
• Have excellent communication, time management, presentation and organisational skills.
• Be enthusiastic and self-motivated.
• Be able to establish productive relationships with people at all levels.
• Ability to use own initiative appropriately.
• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.