Job Description

This is an exciting opportunity for an exceptional, experienced Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Role Overview

This is an exciting opportunity for an exceptional, experienced Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Our immediate requirement is for an experienced Onsite AV Technician to be a key part of our London team, representing our client and working onsite at a leading British multinational telecommunications company,

Key Responsibilities;

• Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
• Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
• Proactively train and support end users as required.
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Prepare equipment for future events and meetings as required.
• To be fully competent with all installed & portable technologies including Codian Bridge and TMS software.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high profile events with the HVM service.
• Responsible for all the meeting rooms/ AV equipment and clients based on the 5th floor and support in other areas when required.
• To be an ambassador - approach and professionalism is extremely important.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
• Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Responsible for generating reports on a monthly basis and maintaining database information on certified rooms and technical contacts globally.
• A good knowledge of Cisco (Tandberg) end points and to have the ability to install codecs. Experience with • Cisco Telepresence and Movi client.
• Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required. This could be setting up PA’s or assisting with presentations in meeting rooms.
• The above support is extended to offices at Park Lane and Newbury when required.
Required to work onsite shifts to meet requirements.
• 1st /2nd line repairs.
• On-going preventative maintenance.
• Liaison with Help desk & Operations team to arrange backup support.
• Liaise with and manage relationships with third party suppliers on all technical issues.
• Managing consumables & stock levels.
• To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends