Job Description

This role is responsible for selling AV packages and solutions to meet the needs of internal and external clients, while supporting the AV Manager in overseeing a team of nine AV Technicians with direct management responsibility for one Digital Content Technician.

This role involves providing expert advice on audio, visual, lighting, video conferencing, IPTV, hybrid events, filming, and streaming services across the venue's lecture theatres and meeting rooms. Responsibilities include client liaison, site visits, creating quotations, and offering guidance on equipment to ensure exceptional service. Managing AV stock, coordinating signage, and ensuring profitable AV operations are also key tasks. With the role requiring close collaboration with the AV Manager, Meetings and Events Co-ordinators (M&E) and Business Development Manager, and other teams to promote AV services, meet client objectives, and drive sales, the role requires excellent communication skills with the ability to translate client requirements into event deliverables, ensuring seamless event delivery and maximising the profitability of AV services. The AV Solutions Manager will also support the AV team’s development through ongoing training and performance reviews.

Skills and experience required;

•Previous experience in an AV sales role within a live event venue, ideally catering to 500 delegates in tiered theatres and large event spaces.
•Proven ability to sell AV technologies and services for large-scale conferences and events, including hybrid setups.
•Strong customer service skills with the ability to engage confidently at various levels.
•Experience managing AV for live events, including audio, video, lighting, and staging.
•Operational knowledge of AV hardware and conference call/video systems (including Zoom, Teams, and Logitech Rally).
•Familiarity with video, filming, streaming technologies, including TriCaster and Analogue Way systems.
•Understanding of LAN networks, IT connectivity, VPN, and Wi-Fi setups.
•Knowledge of digital signage systems, IPTV, and room control systems including AMX/QSC
•Strong administration skills with the ability to handle multiple tasks and priorities.
•Excellent communication skills, both written and verbal, with fluency in English.
•Experience managing staff, coordinating teams, and working within a management team.
•Flexible approach to working hours, including evenings, weekends, and on-call duties.
•Understanding of Health and Safety regulations, risk assessments, and permits to work.
•Proficient in Microsoft Office applications, with a willingness to learn and use relevant support systems, including CRMs and databases.
•Excellent Excel Spreadsheet skills, Creation, Formulae, Formatting, and Editing
•Desirable: CTS certificates and experience with sales and booking systems like RendezVous or Kinetic.
•A Disclosure Check will be required as part of the responsibilities of handling client data.

Main duties and responsibilities;
•Oversee and deliver AV sales, including packages and equipment, ensuring profitability and targets are met and that services meet client expectations
•Achieve or exceed sales budget for AV and Hybrid respectively.
•To meet face to face and communicate via phone, email and VC calls with potential and existing clients and agencies to persuade in selecting US as their Venue.
•Collaborate with clients and M&E coordinator team to offer tailored AV solutions and upsell services.
•Liaise with clients and suppliers for physical branding and set-build requirements.
•To provide measurements of venue spaces, walls and lectern branding areas to external branding companies to allow them to produce proposals for clients physical branding and set build needs.
•To provide fully comprehensive AV quotes, including costs and detailed equipment information according to client and event requirements.
•Ensure AV quotes, packages and tariffs are competitive and accurately reflect client needs.
•Book additional AV equipment hires as required, ensuring all assets are accounted for.
•Ensure client Non-Disclosure Agreements are fully observed and enacted.
•Attend industry events to network, research, and introduce new AV technologies.
•Monitor competitor analysis and continuously improve service standards based on client feedback.
•Provide excellent customer service, resolving queries and ensuring timely invoicing for services.
•Manage Digital Signage Technician and support the management of the AV Technicians, ensuring team development and operational efficiency.
•Maintain AV equipment and ensure AV setups are fully functional for all events.
•Manage AV stock, asset control, and security, ensuring accurate documentation on the Venue management system (Rendezvous).
•Ensure all health and safety regulations are followed by both internal colleagues and external contractors, conducting risk assessments for AV setups.
•Prepare on site risk assessments for your team, clients and the general public related to AV set ups, De-rigs, PAT testing with Maintenance.
•Review, manage and control the AV contractors and Client AV Contractors involved in Audio Visual, Stage Production and their Risk Assessments, Method Statements and issue Permits to Work (PTW) and other arising projects. Review from East West Entrances – via lifts – public areas to the event space and liaise with the venue Operations Manager and Duty Managers.
•Act as fire warden and first aider, ensuring the security and safety of staff, contractors, and clients.
•Work collaboratively with the AV Team, Operations Manager and team, Venues and Meetings and Event Coordinators, Catering, Concierge, Building Services Manager, IT and Head of Venues
•Attend and actively contribute at weekly sheets & operations meetings and highlight AV for each event, notifying any challenges foreseen
•To assist the AV Manager and deputize in their absence, including:
▪Attend and actively contribute to the fortnightly Senior Manager meeting and the Monthly Venues Managers Meeting – revenue forecast for quarter, large events, social media
▪Rota & Weeksheet Information
▪Recruitment interviews
▪Training
▪Performance reviews
▪Managing lieu time for the department
▪Wellbeing of the team
▪Completing administrative requirements e.g. raising purchase orders

42.5 Hours per week, 5 days out of 7. May include early and late finishes and weekends subject to the events.
Attendance at Trade Shows & Exhibitions for business development also required.
Reports to: AV Manager