Job Description

Working in one of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.
The ideal candidate for this role will hold a driving license and have their own vehicle.

We have a new position available for an AV Technician. This role requires technical expertise along with excellent organisational skills, are required to handle the diversity of projects. Within the venue, the role will encompass many aspects of administration, customer care, technical support and maintenance.

Key Responsibilities:
•Along with the Technical Events Manager, you will be a point of contact for clients and venue representatives on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
•Along with the Technical Events Manager you will prepare, rig and de-rig equipment prior to events within the venue and be available on-site for ad hoc technical issues.
•Provide a high quality technical service in terms of set ups/de-rigs and client facing responsibilities.
•Assist with the loads/unloads of equipment going to/coming back from events.
•Cultivate relations with all venue staff i.e. operational team members, sales and front of house teams to develop on-site relationship.
•Report to the Technical Events Manager, and the venue and attend weekly staff meetings within the venue if appropriate to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
•Carry out stock take with the Technical Events Manager on a regular basis, and ensure all equipment is looked after correctly.
•To work in a shift pattern as organised by the Technical Events Manager, and cover duty at weekends on occasion when requested.
•To maintain good working relationship with all show technicians / freelance technicians working within the venue on behalf of the Company.
•To be client facing and attend site visits and pre-conference / issue meetings as required by the Technical Events Manager.
•To adhere to the Company’s and venue’s grooming standards at all times when on site at the venue or other venues if appropriate.
•To help other in-house operations as instructed by the Technical Events Manager, if necessary.
•Report to the venue and attend weekly staff meetings within the venue to ensure that communication does not break down at any stage.
•Cultivate good relations with all venue staff, i.e. sales team, banqueting team and front of house.
•Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
•To ensure all Health & Safety regulations and recommendation are observed, including staff and freelance technicians, whilst on site at the venue in your presence.
•Partake in supervision of external production companies during set up and de-rig of events

Your area of responsibility as an AV Technician:

Equipment Operation;
Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Do the Right Thing - Complies with all Company security and safety measures.
Adhere to health and safety regulations and wear appropriate PPE.
Report all health and safety issues to the HSE Manager or Project Manager onsite.
At times the technicians will work as part of a team on larger scale projects.
Customer Service

Deliver World Class Service;
Strives to exceed the expectations and needs of internal and external customers.
Values People - Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/venue/client relationship.

Technical Ability;
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge

Do the Right Thing;
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
Works with clients to finalise invoices.
What you bring with you as an AV Technician:

Previous experience within the Service and Hospitality industry would be preferable.
Previous experience in AV / Live events would be preferred
Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Salary; Up to £28,000 + Overtime

Company Benefits for an AV Technician:
Private Healthcare with no excess payments for the employee
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme