Job Description

The main aspect of the role is to provide support of fully integrated AV spaces such as conference rooms and boardrooms. His/her responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment within the office along side working as part of a wider global team to support the region remotely.

Duties and Responsibilities - The Onsite AV Technician’s responsibilities include, but are not limited to:
•Ensure all audio visual and media services are delivered to the business in a professional and efficient manner
•Deliver a ‘white glove’ level of customer support to all end users.
•Offer support and assistance to clients both virtually and in person
•Provide business as usual support & training to internal and external clients
•Assist and support the client in the use of fixed and portable AV equipment
•Ensure all video conferencing requirements for the client are met in full
•Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures
•Liaising with remote offices in respect to the setup of video conferencing calls
•Daily system checks to insure equipment and room functionality
•Performs remote testing for local and regional offices
•Event support including set up and operation of AV equipment
•Carry out troubleshooting to AV equipment and rooms within time constraints
•Performs other AV related tasks as directed by the client
•Working within a team shift pattern set out by the AV Team Lead
•Working closely with various manufactures to arrange and repair system equipment
•Maintain total confidentiality relating to information received for presentations and broadcasts etc.
•Where required and the ensure support continues, follow daily handover processes

Work Experience
•Good working knowledge of industry standard video conferencing platforms
•Minor programming capability (AMX/Creston) – changes & troubleshooting (Preferred, but not essential)
•Knowledge of basic signal flow for audio, video and control
•Expose to industry standard VMR service providers
•Experience of working with corporate VIP’s
•Experience of running the AV aspect of presentations for high profile meetings

Additional Information

Preferred Skills;
•Be organised and flexible with the ability to approach different types of tasks during the working day
•Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous
•Being able to prioritise and work under pressure is essential
•Be competent to a high level of computer literacy
•Be available and flexible to work overtime if required
•Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors
•Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
•Reliable, conscientious character who takes pride in what they do and completing tasks on time.
•Ability to deal with difficult situations
•Willing to undertake training and examinations to improve their technical knowledge.

Working Hours
•The role is a 40-hour week between the hours of 07.00 – 19.00, Monday to Friday.
•Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

Overtime
•Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated.