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Service Delivery Support Associate
| Location | London |
| Salary | Up To £50,000 |
| Benefits | + Company Benefits |
| Job Ref | 12138 |
| Job Type | Permanent |
| Job Posted | 19th Jun 2024 |
Job Description
Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships.
This is an exciting opportunity for an exceptional team member to join an established operation with scope to drive and enhance the client experience at every opportunity.
Support service account manager(s) in the management of service accounts:
- Field and manage day to day internal and external communications for key service accounts, take ownership of required actions and track to conclusion.
- Track and develop any potential audio visual and videoconferencing support opportunities from our client or 3rd party projects
- Monitor account profitability and ensure additional service costs are charged back to the client when required
- To ensure all leads & opportunities are fully updated with D365 on a regular basis to enable management to create relevant reports and sales forecasts
- Record minutes of service meetings and coordinate with the service team on any service actions that may arise
- Where service delivery managers are not aligned be the first point of escalation
- Liaise with helpdesk, service delivery managers and onsite team(s) to assist with cases and resolve client issues
- Create account plans (where applicable) including strategies for growth as well as retention
- Work with the service support team in the preparation and issue of maintenance contracts, quotes and renewals
Prepare and deliver monthly service reports where service delivery manager(s) is not aligned
- Gain familiarity with the service catalogue and be able to identify opportunities to broaden our client's scope within existing accounts.
- Actively contribute to and drive service improvements whenever possible, working closely with relevant teams to ensure that feedback is effectively communicated to the appropriate channels.
- Participate in service proposals, RFPs and tenders.
- All activities should be conducted with a focus on ensuring client satisfaction, ultimately leading to the renewal of the service contract.
Vacancy Tags: AV Management, AV Admin, £35000-50000, Over £50000, London & SE
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How To Apply
Sorry this vacancy is no longer available
Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships.
This is an exciting opportunity for an exceptional team member to join an established operation with scope to drive and enhance the client experience at every opportunity.
Support service account manager(s) in the management of service accounts:
- Field and manage day to day internal and external communications for key service accounts, take ownership of required actions and track to conclusion.
- Track and develop any potential audio visual and videoconferencing support opportunities from our client or 3rd party projects
- Monitor account profitability and ensure additional service costs are charged back to the client when required
- To ensure all leads & opportunities are fully updated with D365 on a regular basis to enable management to create relevant reports and sales forecasts
- Record minutes of service meetings and coordinate with the service team on any service actions that may arise
- Where service delivery managers are not aligned be the first point of escalation
- Liaise with helpdesk, service delivery managers and onsite team(s) to assist with cases and resolve client issues
- Create account plans (where applicable) including strategies for growth as well as retention
- Work with the service support team in the preparation and issue of maintenance contracts, quotes and renewals
Prepare and deliver monthly service reports where service delivery manager(s) is not aligned
- Gain familiarity with the service catalogue and be able to identify opportunities to broaden our client's scope within existing accounts.
- Actively contribute to and drive service improvements whenever possible, working closely with relevant teams to ensure that feedback is effectively communicated to the appropriate channels.
- Participate in service proposals, RFPs and tenders.
- All activities should be conducted with a focus on ensuring client satisfaction, ultimately leading to the renewal of the service contract.
Vacancy Tags: AV Management, AV Admin, £35000-50000, Over £50000, London & SE
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