Job Description

Our immediate requirement is for an experienced Event and Production Manager to be a key part of our London team, representing our client and working onsite at a leading Global Law Firm, taking full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering the best-in-class, high profile events within a managed service environment. Responsible for taking ownership of the deliverables of the account ensuring the smooth operations from conception to completion.

This is an exciting opportunity for an exceptional, experienced Event and Production Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

-Development, coordination, and delivery of best-in-class high profile events within a manged service environment
-Take ownership of each event from conception to completion
-Collaborate with technical teams, planning and execution of events within the Design Lab and client floor spaces. Delivering virtual events including conferences, webinars, broadcasts and webcasts
-Serve as a main point of contact and subject matter expert to clients and planners to scope and provide solutions for presentations and live broadcast events
-Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable
-Live event support, successful execution of pre-planned design support and implementation exceeding the customers’ expectations
-Management of technical support team, providing clear communication channels across all teams
-Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis
-Driving client meetings, subcontractor management, communicating across teams and external vendors
-Communicating, maintaining, and developing client relationships and supporting staff
-Ensuring excellent customer service at VIP and Stakeholder level.
-Act as key decision maker and escalation contact in the event of incidents or failures
-Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.
-Implementation of standard operating procedures identifying areas of improvement in workflows.
-To be very presentable and an ambassador for our client with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone

Technical Skills;

-Working knowledge of event audio and data systems
-Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams.
-Ability to conduct the technical disciplines within events.