Job Description

Our immediate requirement is for an experienced Senior AV Technician to be a key part of our London (Canary Wharf) team, representing our client and working onsite, taking full responsibility for leading and managing a team of AV and Event Technicians, ensuring that the team provide the highest quality of technical support to all clients. To facilitate correct preparation, implementation and operation of all aspects of all audio-visual, video conference, audio conference, display and presentation technologies. To support the operation with clear and precise documentation and have the ability to train others in the correct operation of systems.

To proactively lead from the front to ensure the service operates within agreed SLAs and to manage the delivery of all VC AV business as usual services, including service desk, project management and technical support.

Role Summary;

-Video conference (VC) and Audio conference (AC) support
-Presentation, meeting and Events support
-Support of large display solutions and related media
-AV Engineering support, fault rectification and escalation
-VC and AV Helpdesk/coordination
-Dealing with related bookings and reservations
-Documentation
-Supervising colleagues and local operations
-IPTV support and maintenance
-LED wall support and maintenance
-Manage end user AV training programme
-Provide remote support to UK and global offices
-The position involves a high degree of exposure, working with senior levels of staff to provide the services listed above.
-This position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior AV Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.


Key Responsibilities;

-Leading the teams in the day-to-day AV support across the site.
Provide AV Support between the hours of 7AM-7PM (Mon-Fri) based on a 40 hour working week.
-Manage the AV mailbox.
-Liaise with external clients and the IT Department to ensure first-class AV Meeting delivery.
-Liaise with internal clients to consolidate their meeting requirements and complete Job Allocation Sheets accordingly.
-Report all service shortcomings affecting the AV Team to the Onsite Program Manager.
-Maintain personal awareness of procedures relevant to the AV Team, ensuring that changes are bought to the attention of the process owner.
-Deliver a high standard of service in accordance with SLAs for the AV Team
-Deal with day to day administrative duties and any ad hoc duties assigned by the Onsite Program Manager.
-Continuously review the AV Team procedures for improvements/modifications.
-Be fully conversant with H&S and First Aid procedures onsite.
-Support the Onsite Program Manager in the rota management of the team ensuring that the service is efficiently covered at all times.
-Have an overview of all AV meetings onsite, ensuring a consistent standard is maintained and that all processes are routinely followed.
-Support AV Event Technicians during key calendar events: Interim Results, Townhalls, Press Conferences and Quarterly Broadcasts
-Support and train others within the company to ensure procedural knowledge is passed to all members of your team
-Tracking of onsite portable equipment and fault management/resolution
-Monitoring of BAU consumable stock
-Preparation of monthly and quarterly vendor reports as set out by the Onsite Program Manager
-Create and maintain all departmental documentation.
-Ensure accurate client billing through applying correct charging procedures and ensuring reports are correctly completed.
-Preparing, distributing and presenting management information regarding performance against contract
-At a formal level the job holder will be charged with a number of Customer Service/relationship objectives as part of their annual appraisal and development plan.
-At an informal level the individual will be encouraged to actively participate all areas of AV team
-Other duties as required or assigned by company or client management.
-Supporting the wider team through ongoing training and coaching
-Ensure mandatory compliance with information security policies, standards and procedures

Person Specification;

-CTS qualified or willing to work towards.
-Working knowledge of audio DSP based technologies, gain structure and the requirements of sound reinforcement within the presentation environment.
-Demonstrable experience in a supervisory/team lead role
-Demonstrable experience in a corporate audiovisual environment
-Able to direct, lead, motivate and develop team members
-Ability to provide workings standards to the highest specification within a Corporate site.
-Be organised and flexible with the ability to approach different types of tasks during the working day.
-Being able to prioritize and work under pressure is essential.
-Be competent to a high level of computer literacy.
-Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline.
-Strong ethic of following process and procedure.
-Ability to work as part of a team as well as on own initiative and accept accountability.
-Represent the company in a professional manner on its customers’ sites.
-Good communication skills both verbal and written
-A working knowledge of communications, networking, audio-visual systems and system components is essential.