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permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

Audio Visual Degree Courses
We have teamed up with Middlesbrough College as a Key Partner to promote their BSc (Hons) Audiovisual and Digital Media degree courses.
Click for more information and links to course brochures.
Location London
Salary Up To £60,000
Benefits Company Staff Benefits
Job Ref 12122
Job Type Permanent
Job Posted 31st May 2024

Job Description

Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our team, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution.
This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

-To personally oversee and be responsible for all P1 incidents and ticket escalation through to resolution.
-Manage the P1 ticket queue; Priority 1 cases for severe impact issues within a customer, typically key technologies, high profile Client’s, or issues significantly hampering normal operation for multiple staff or locations. These cases are escalated within our business so that we have both technical, commercial, and managerial resources focused on minimising the impact to our customer. P1 cases may also have been escalated from a lower priority if they have been unresolved for a prolonged amount of time, fallen out of SLA, or subject to requested escalation by the customer or management

-Responsible for the trigger of the P1 workflow
-To provide accurate and concise client communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers
-Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 ticket.
-Agree timelines and provide regular updates on a case by case basis to both internal and external points of contact.
-Ensuring fault resolution is to Clients satisfaction whilst ensuring the commercial impact of the account is upheld
-After care for P1 tickets, including Client feedback where appropriate
-Ensuring process alignment is in place to manage similar repeat P1 tickets
-Knowledge and understanding of 3rd Party manufacturer support contracts – working with key partners in overall delivery of service to clients. Reviewing and aligning 3rd party support offerings with contracts and commitments, this will include working with Suppliers & Manufactures / global Partners as well as key personnel.
-Responsible for the P1 ticket process and workflow, including Development of ongoing Service Improvement Plans and initiatives for the P1 process and workflow.
-Assist in the development of processes to constantly improve service management, including working with technical leads throughout the business to align process and responsibilities.
-Identification of knowledge and skills gaps, working with Team leaders to ensure alignment and development of skills required to deliver and develop the service provided.
-Reporting
-Responsible for proving live updates to the Customer and key contacts throughout the duration of a P1 incident.
-Responsible for providing RCA reports
-With recommendations to be issued for business improvements.
-Working with key Client contacts during and after P1 incidents to ensure resolution and overall satisfaction
-Responsible for Problem Management
-Ensuring the Company process is aligned with Customer requirements and fit for purpose
-Manage the RACI process and owners
Developing and sustaining excellent Customer relations whilst providing first class support for ticket responses and updates.
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Management, Over £50000, London & SE
Section Title

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How To Apply

If you are interested please send us your CV and a short paragraph about what you think you will bring to this role that sets you apart from other applicants.

apply now

Ref: 12122

Equal Opportunities

Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.

Technical Incident Manager
London
Up To £60,000 + Company Staff Benefits
Ref: 12122
Description

Our immediate requirement is for an experienced Technical Incident Manager to be a key part of our team, taking full responsibility for personally overseeing all P1 incidents and ticket escalation through to resolution.
This is an exciting opportunity for an exceptional, experienced Technical Incident Manager to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

-To personally oversee and be responsible for all P1 incidents and ticket escalation through to resolution.
-Manage the P1 ticket queue; Priority 1 cases for severe impact issues within a customer, typically key technologies, high profile Client’s, or issues significantly hampering normal operation for multiple staff or locations. These cases are escalated within our business so that we have both technical, commercial, and managerial resources focused on minimising the impact to our customer. P1 cases may also have been escalated from a lower priority if they have been unresolved for a prolonged amount of time, fallen out of SLA, or subject to requested escalation by the customer or management

-Responsible for the trigger of the P1 workflow
-To provide accurate and concise client communications with regards to ticket updates and management including specific reporting to Service Account Managers and Service Delivery Managers
-Ensuring the Incident management system is kept up to date throughout the lifecycle of a P1 ticket.
-Agree timelines and provide regular updates on a case by case basis to both internal and external points of contact.
-Ensuring fault resolution is to Clients satisfaction whilst ensuring the commercial impact of the account is upheld
-After care for P1 tickets, including Client feedback where appropriate
-Ensuring process alignment is in place to manage similar repeat P1 tickets
-Knowledge and understanding of 3rd Party manufacturer support contracts – working with key partners in overall delivery of service to clients. Reviewing and aligning 3rd party support offerings with contracts and commitments, this will include working with Suppliers & Manufactures / global Partners as well as key personnel.
-Responsible for the P1 ticket process and workflow, including Development of ongoing Service Improvement Plans and initiatives for the P1 process and workflow.
-Assist in the development of processes to constantly improve service management, including working with technical leads throughout the business to align process and responsibilities.
-Identification of knowledge and skills gaps, working with Team leaders to ensure alignment and development of skills required to deliver and develop the service provided.
-Reporting
-Responsible for proving live updates to the Customer and key contacts throughout the duration of a P1 incident.
-Responsible for providing RCA reports
-With recommendations to be issued for business improvements.
-Working with key Client contacts during and after P1 incidents to ensure resolution and overall satisfaction
-Responsible for Problem Management
-Ensuring the Company process is aligned with Customer requirements and fit for purpose
-Manage the RACI process and owners
Developing and sustaining excellent Customer relations whilst providing first class support for ticket responses and updates.
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Management, Over £50000, London & SE

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