Job Description

We have a new direct opportunity working for a high profile museum in central London. We are searching for an AV & IT Support Technician.

You will be the first point of contact for AV in the museum. Overseeing the provision of permanent displays and general AV equipment for public events, ensuring galleries, exhibits and presentation spaces are up and running each day.
The focus is on ensuring the smooth running of the AV and IT support functions which underpin so much of the museum’s operational activity.

The post holder will be the lead for professional expertise in AV and will work alongside other technical teams to identify and deliver improvements to interactive exhibits and will be the key contact for the support, planning and delivery of events and activities, applying principles of best practice and continuous improvement with a focus on customer and client satisfaction.

This role is part of a small internal IT Team with responsibility for the delivery of the AV function on behalf of the museum’s IT Department. The role works across the whole museum, engaging with and supporting all the teams across a variety of deliverables, as well as representing the museum in third party relationships. It will also support the Head of Department in project delivery and general department functions including the day-to-day work and the development of the Trainee IT and AV Support Analyst.

Job description AV Function

• Liaise with internal and external stakeholders to understand and deliver
ongoing AV requirements and develop a programme of work to ensure that AV requirements for events are planned for and delivered.
• Maintain and oversee a schedule of planned maintenance for AV and IT equipment, ensuring that the potential for repair and/or replacement of equipment is managed and communicated to the Head of IT.
• Manage and deliver services for our Auditorium of 200 seats, ensuring all
events are supported and resourced for internal and external clients alike.
• Rig and de-rig audio, lighting, audio visual, video/data, sets and display equipment in accordance with general health and safety regulations and Best Practice.
• Carry out gallery maintenance duties, diagnosing and repairing exhibits,
conducting safety checks and ensuring the galleries are ready for visitors.
• Actively seek feedback on the delivery of AV services to ensure that the service is continuously reviewed and improved to demonstrate innovation and best practice.
• Provide technical advice and solutions in relevant areas of skillset, including designing and producing custom solutions in line with museum and/or client requirements.
• Hire in additional AV services and equipment as required, producing
purchase orders and processing invoices.
• Responsible for the asset management of AV kits through a central log, ensuring that the process in place for loan, return and inspection of kits is adhered too.

IT Function

• As part of the wider IT Team, support the resolution of IT issues throughout the museum, providing a excellent technical support and service delivery to our employees, clients, visitors and freelancers.
• Assist and support enhancements to all systems and help develop project plans for implementation of these improvements.
Build and install new computer systems as well as troubleshoot and repair OSX and Windows workstation hardware and software.
• Support the Trainee IT and AV Support Analyst with resolution of issues, especially more complex problems which are escalated.
• Understanding of LAN technologies and protocols including but not limited to DHCP, DNS, IP addressing, 802.11 authentication.
• Liaise with the museum's supplier including the outsourced providers on all issues, requests for changes, and future developments.

Environmental and sustainability activity
• Proactively work within and contribute to the museum’s environmental
and sustainability practices.

Knowledge, skills, and experience

Essential

• Up to date knowledge of and experience working with a wide range of AV and related Hardware, ideally in the museums or related sector.
• Experience of providing customer focussed and responsive AV and IT support, ideally in the museums or related sector.
• Strong understanding of Microsoft and Apple technologies, including Office 365, MS AD, and JAMF for management of Apple hardware and software.
• Good written skills with attention to detail, able to produce written
reports, technical documentation and user guides, where necessary.
• An awareness of an organisation’s IT requirements with the ability to prioritise multiple tasks in line with organisational needs, escalating issues as necessary.
• A motivated self-starter able to work independently and as part of a small team.
• Excellent interpersonal and communication skills, able to build strong relationships, negotiate and influence.
• IT project management experience including change management.
• Good understanding of data protection laws and support. organisational
responsibilities for IT compliance and governance.
• A commitment to uphold high standards of health and safety practice and promote these standards to others.

Desirable

• IOSH trained or equivalent experience in working at height and manual handling knowledge.
• Experience supporting Macs and PC’s in an office environment, with a good knowledge of networking.
• Knowledge and experience of working with AV control systems, such as Crestron.
• Knowledge and experience of AV distribution over IP systems, such as Spinetix or Bright Sign.
• Knowledge and experience with single-board computers and microcontrollers, such as Raspberry Pi and Arduino.
• Experience of running and operating streaming technology and sound desks. (Yamaha LS9)
• Experience of operating PA systems with lapel and/or remote mics.
• A formal qualification in relevant area.