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Senior AV Technician
Location | London |
Salary | Up to £35,000 DOE |
Job Ref | 11647 |
Job Type | Permanent |
Job Posted | 6th Oct 2021 |
Job Description
We have a new opportunity for an experienced Senior AV Technician to be based onsite at an investment management company in central London.
Key Tasks:• Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate
• Conduct daily morning meeting room testing of all technologies deployed
• Set up & support meetings & conferences as required
• Fault handling and tracking of all AV fault related tickets raised via ticketing system and monitor though the life cycle to conclusion.
• Create comprehensive reporting procedures to account manager when required
• Attend client service reviews with account manager and client
• Track and manage all AV requests received via dedicated AV Phone & Email
• Provide 1st line troubleshooting of any AV system failures
• Experience and good understanding of all technologies deployed
• Setup, testing, operation, and deinstallation of audio visual and video conference equipment
• Event Support – preparation / rehearsals / Co-ordination of rental equipment
• Manage onsite service deliverables working in conjunction with our clients help desk teams
• Inventory management of consumables & stock holding of on-site critical spares
• Act as an ambassador and be a senior point of contact for the client
• Ability to own the service and become main point of contact for all stakeholders in absence of the team leader
• Mentor on-site technicians and delegate responsibilities as and when required
• Ensure all managed service SLA's are delivered
General:
• Minimum of three years corporate experience
• Extensive knowledge of Audio-Visual systems and technologies
• Extensive knowledge in meeting room audio and video conference systems
• Have excellent communication, time management, presentation and organisational skills
• Be enthusiastic and self-motivated
• Be able to establish productive relationships with people at all levels
• Ability to use own initiative appropriately
• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
Desirable Skills:
• Competent in deployed technologies including:
- Cisco WebEx
- Crestron DM
- QSC
- Shure MXA (Microflex advance) microphones
- Intevi IPTV
- Lode Music servers
- Barco Clickshare.
Vacancy Tags: AV Technician, £25000-35000, London & SE
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How To Apply
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Equal Opportunities
Jacobs Massey provides our recruitment services, for both clients and candidates, within an equal opportunities environment. We are committed to taking positive action in order to promote such equality of opportunity. Our recruitment procedures are based on the requirements of the job, irrespective of race, gender, gender reassignment, marital status, sexuality, disability, religion or age. Appointments are always made on the basis of merit and we welcome applications from all members of the AV community.
Description
We have a new opportunity for an experienced Senior AV Technician to be based onsite at an investment management company in central London.
Key Tasks:• Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate
• Conduct daily morning meeting room testing of all technologies deployed
• Set up & support meetings & conferences as required
• Fault handling and tracking of all AV fault related tickets raised via ticketing system and monitor though the life cycle to conclusion.
• Create comprehensive reporting procedures to account manager when required
• Attend client service reviews with account manager and client
• Track and manage all AV requests received via dedicated AV Phone & Email
• Provide 1st line troubleshooting of any AV system failures
• Experience and good understanding of all technologies deployed
• Setup, testing, operation, and deinstallation of audio visual and video conference equipment
• Event Support – preparation / rehearsals / Co-ordination of rental equipment
• Manage onsite service deliverables working in conjunction with our clients help desk teams
• Inventory management of consumables & stock holding of on-site critical spares
• Act as an ambassador and be a senior point of contact for the client
• Ability to own the service and become main point of contact for all stakeholders in absence of the team leader
• Mentor on-site technicians and delegate responsibilities as and when required
• Ensure all managed service SLA's are delivered
General:
• Minimum of three years corporate experience
• Extensive knowledge of Audio-Visual systems and technologies
• Extensive knowledge in meeting room audio and video conference systems
• Have excellent communication, time management, presentation and organisational skills
• Be enthusiastic and self-motivated
• Be able to establish productive relationships with people at all levels
• Ability to use own initiative appropriately
• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
Desirable Skills:
• Competent in deployed technologies including:
- Cisco WebEx
- Crestron DM
- QSC
- Shure MXA (Microflex advance) microphones
- Intevi IPTV
- Lode Music servers
- Barco Clickshare.