vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 0203 980 9442 to arrange a meeting at our central London offices.

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Client Services Technical Support Specialist
Bristol
£35,000 plus Overtime
Ref: 11544
Description

Our client is searching for an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and on-site support to identify and rectify faults reported by clients whether nationally or internationally.

KEY RESPONSIBILITIES:

• Ensure the most efficient and effective methodology is applied to the resolution and closure of client calls and the processing of RMAs.

• Own client requests and ensure these are met with the correct level of support specified under the criteria of their maintenance agreement.

• Build strong client relationships, giving expert technical assistance by telephone or by videoconference in the first instance and following up promptly with an email, setting out what has been discussed to resolve the fault, by way of an audit trail.

• Promote and establish remote diagnostics wherever possible in the client environment in order to interrogate AV systems and infrastructure and to bring about a resolution in the shortest possible timeframe.

• Travel to client sites where necessary to identify and rectify faults.

• Provide support to all other engineers either remotely or during joint site visits.

• Escalate client faults, whenever appropriate, to your line manager at the earliest opportunity.

• Be knowledgeable on and conversant with the Company’s portfolio of solutions and services with particular emphasis on infrastructure, cloud video services and Microsoft integration.

• Assist with in-house testing to ensure Company solutions are robust and also beta testing to ensure an excellent understanding of manufacturer products and their relevance to existing and future sales opportunities.

• Provide ad-hoc duties as and when required by a Director.

• File all relevant technical documentation on the Company servers and distribute technical information as appropriate.

• Maintain an up to date, daily record of all significant activities and communications with all clients and prospects through the CRM database.


SKILLS & EXPERIENCE:

The successful candidate will have proven experience as detailed above and have previously worked within the commercial AV Industry. You will have strong interpersonal skills, be a good team player and have an eye for attention to detail. The ideal candidate will have obtained a combination/blend of:-


Poly CVE, Cisco CCNA, Microsoft MCSE, MCP or MCITP and have a working knowledge of Microsoft Skype for Business and/or teams.
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: , £25000-35000, London & SE
jobs 1-12 of 54
AVIT Integration Engineer
London/Birmingham
£45,000-£50,000 Dependent on Experience
Ref: 11553
Description
We have a new opportunity for two AV IT Integration Engineers'. Our client is currently searching for one Engineer that will be based in Birmingham, that will cover the Midlands and the other Engineer will based in London and will cover the South East.
We're looking for a talented engineer to join our team to help fuel the AV/IT I ...
Freelance Field Service Engineer
London
Freelance Day Rate
Ref: 11552
Description
We have a freelance opportunity for a Field Service Engineer to join a newly created AV systems integration company. Ad-hoc support. London and South East based. Immediate start.
Overview:
• To ensure all work is performed to the highest standards and that quality techniques are practiced.
• To work in compliance with safet ...
AV Service Engineer
London
Up to £35,000
Ref: 11551
Description
Our client is currently searching for an AV Service Engineer for a new opportunity in London and the SE. The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
Due to the nature of the Support Services business, these areas are subject to tight SLA’s an ...
AV Commissioning Engineer
London
Up to £40,000
Ref: 11550
Description
New opportunity looking for a Commissioning Engineer to work as part of our clients systems team providing commissioning services of installed equipment, including video/audio control functionality of the various devices. Please also note our client is searching an additional Engineer who will cover northern areas of the UK (E.G. M ...
Audio Visual Project Manager ...
London
£40K - £60K Depending on experience
Ref: 11547
Description
Our client is searching for an AV Project Manager within the AV residential sector. The experienced PM will manage and coordinate the installation of AV, lighting control and IP systems, delivering an effective combination of technical knowledge and creativity.
Technical Overview/Skills:

· Understanding the client’s requir ...
Lead Audio Visual Engineer ...
London
£35K - £40K Depending on experience
Ref: 11546
Description
We are looking for a Lead Audio Visual Engineer who has extensive experience working in the AV residential sector. Skilled in the installation and configuration of AV systems, delivering an effective combination of technical knowledge and creativity.
Required Skills:

· Proficient in AV system installation and configuration wi ...
Business Development Manager
London
Up to £60,000 + OTE
Ref: 11545
Description
We have a new client who is very keen to expand their presence into the UK market. Our client is searching for a Business Development Manager join their proficient UK team, and to take the lead role in reaching and exceeding targeted sales revenue and gross margin goals set within our clients' annual budget.
The BDM is responsible ...
AV Systems Commissioner
Hertfordshire
Up to £45,000
Ref: 11543
Description
New position has become available looking for an AV Systems Commissioner, who will be responsible for the setup and commissioning for our clients systems and projects. The AV Commissioner is accountable to the Head of Systems Integration.
The primary duties of AV Systems Commissioner are:
• To carry out Pre-build rack works at ...
Audio Visual Installation Engineer
London & the South East
£35,000
Ref: 11541
Description
We have a new opportunity searching for a CTS Audio Visual Installation Engineer. The Engineer will work as part of a team to ensure installations are completed within the required timescale and to the highest standard and within budget, always representing the company in a professional manner.
The normal working hours will be 8am ...
AV CAD & BIM Technician
Remote
Freelance Day Rate
Ref: 11540
Description
Our client requires a Freelance AV CAD & BIM Technician who can work flexibly within their project deliverables’ time frame. Ideal candidate will have Security Clearance, but if a technician is not security cleared this can be arranged as long as the candidate is a UK resident for 5+ years and holds a UK NI number.
Specification ...
Business Development Manager
South East
£35,000-£55,000 DOE
Ref: 11528
Description
Our client is seeking an experienced Business Development Manager in the field of video technology, displays, system integration, encoding and streaming. The company is well established in the Medical and professional AV market, with custom video displays and management products & solutions.
The ideal candidate will be:
• Expe ...
Commissioning AV Engineer
UK
£42,500-£47,500
Ref: 11527
Description
We have a new opportunity looking for a Commissioning AV Engineer to provide enhanced and sophisticated AV engineering skills to support our client’s implementation and support activities to meet their customers expectations. Ideal candidate must have own vehicle.
Purpose of the Job:
• To be responsible for leading the on-si ...
jobs 1-12 of 54