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permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

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Senior AV Engineer
London
£35,000 DOE
Vacancy filled
Ref: 11406
Description

This is opportunity is working directly for our client in central London, they are looking for a Senior AV Engineer to work in the best interests of the organisation. The role will provide on-site and remote support to a large user base of internal UK based employees as well as remote support to teams overseas. Providing analysis, diagnosis and resolution of customers’ IT issues, which may range from straightforward to the more complex. The role also involves actioning customer requests for new hardware/software/access.

KEY ACCOUNTABILITIES/DELIVERABLES
• Providing analysis, diagnosis and resolution of customers’ IT issues, which may range from straightforward to the more complex. The role also involves actioning customer requests for new hardware/software/access.
• To provide further diagnosis and resolution of incidents and service requests either by a desk visit or via remote fix;
• Keeping customers informed of the ticket lifecycle – Manage the customer’s expectations;
• Delivery of an efficient service ensuring that customer satisfaction is kept at a high level;
• Providing Continual Service Improvement to Operations;
• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and our clients shared values, in particular, putting clients at the heart of our business;.
• To support & facilitate office moves (IT equipment only);
• Liaise with & support other technical teams – Internal and external parties;
• Contribute to the production of IT processes documentation;
• Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing user guidance;
• Proactive management of Remedy queues, managing unassigned tickets and continuous updating of work info;
• Plus any additional duties & responsibilities that may reasonably be expected to be undertaken, including those that form the basis of the ITIL v3 framework;

PERSON SPECIFICATION

Qualifications
• MCP/MCDST or equivalent desirable;
• An ITIL qualification is preferable but not essential.

Technical Knowledge
The post holder must have experience of working with:
• In-house standard software packages;
• Windows7 + 10, Microsoft Office packages: 2010 - 2016;
• Apple products; Laptops, IPads, IPhones;

AV specific: -
• Establishment, implementation and documentation of inspection and testing routines for several sites
• Implementation of On-Site guides for covering technicians and ‘How-To’ system guides for our cli staff
• Daily routine checks and testing of audio visual and videoconferencing equipment and systems.
• Installation of spare parts into Critical Equipment in the event equipment failure
• Ensuring audio visual equipment and associated floor-boxes and cables are kept in a safe and tidy condition ready for use.
• Assisting with planned power cycling for Audio Visual equipment only (outside core hours)
• Assisting with desk moves; disconnect/reconnect of equipment (outside of core business hours)
• Push content for 2 channels of the clients TV. (This does not include hardware support)
• Recording and maintenance of Health & Safety documentation
• Set up and testing of fixed systems as required
• Meeting Room Support which includes laptop connection to integrated screens, content transfer/upload and basic content correction such as changing font or colours.
• Provide assistance to clients staff when logging into resident PC’s in meeting rooms such as profile access problems, accessing Microsoft Outlook and loading presentations from network drives
• Condeco room booking system monitoring which includes escalation of screen faults, application errors, user login errors and server errors.
• Testing of Revolabs phone units in offices. (Note: this is hardware testing only and any faults will be escalated to our clients IT Department.)
• Set up and testing of Videoconference systems as required
• Set-up, operation, and de-rig of AV equipment for all events: from small internal meetings to large high profile events
• Set up of WebEx meetings including audio recording
• Basic editing of WebEx recordings such as ‘topping and tailing’
• Basic WebEx user support and escalation when necessary
• Working with the Conferencing/IT Department to ensure all AV requests are logged and entered in the Condeco Room Booking system
• Condeco Technical system management and on-site and liaison point for the supplier
• Hiring in additional AV services and equipment, producing purchase orders and processing invoices
• Arranging periodic system power cycling and liaising between the clients IT/Service Desk to facilitate this
• Liaison with clients in the run up to large events, and assistance throughout events, including last minute requests.
• First Line Fault Diagnosis and Rectification
• Replacement of consumable items e.g. lamps and ensuring that the stocks are held on-site
• Effective communication with team members, clients and other 3rd Party Maintenance Providers
• Management of the audio visual inventory
• Fault Logging and Tracking
• Recording of duly authorised equipment movement between client sites/ venues
• Recording and processing of all repairs and modifications
• Maintaining the database for the compilation of monthly and quarterly reports
• Recording of Attendance
• Training to be given to the On-Site Technician, a training schedule will be created and kept up to date
• Records of the On-Site Technician’s performance will be included in a weekly report
• Installation of spare parts into Critical Equipment in the event equipment failure


Experience
• Desk side support experience essential;
• Experience within a financial organisation is desirable.
• Industry A/V experience and certification

Skills/other
• Ability to prioritise and manage own workload;
• Self-motivated achiever who gains satisfaction from providing excellent customer service;
• Able to work using own initiative;
• Able to work in a team;
• Able to work under pressure;
• Excellent communication and inter-personal skills;
• Support users via remote tools;
• The role is a shift based and will rotate within the hours of 8am-6pm Monday to Friday. Some out of hours work can take place out these set hours, e.g. weekends.
Apply
Sorry this vacancy is no longer available.
Vacancy Tags: AV Design & Installation, £25000-35000, London & SE
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