Job Description

Responsible for supporting the AV Manager to provide audio visual and production services to all users, providing ideas & technology that inspire great meetings & events in London. To co-ordinate the resources between the two lecture theatres and 19 associated meeting rooms to include fixed and mobile equipment.

Liaise with each client prior to using the venue to ensure a full understanding of their requirements and event objectives. Offer advice & guidance regarding the optimal equipment & support solution to deliver exceptional customer service every time

Overall responsibility for the day to day floor operation including setting up & operation of all fixed and mobile AV, digital display screens, Video Conferencing and production services at our client's London venue, ensuring all facilities and services are delivered to agreed standards of procedure



• Supporting meeting rooms as well as live event spaces

• Conducting morning room checks of the AV equipped meeting rooms

• Setting up and testing Polycom Video Conference system before meetings begin

• 1st Line AV support for the client facing meeting rooms: Connecting client's laptops to Wi-Fi & screens etc

• Support for live events, operating the portable mixing unit, setting up wired & wireless microphones and providing a camera crews with sound feeds

• To work effectively in departments regarding filming, streaming, LAN and connectivity

• Apply knowledge of industry trends and developments to improve service to our clients & allow up selling for equipment to provide enhanced services to all the Venue’s clients.

• To provide outstanding customer service to clients & resolve customer care/ service issues, problems and queries with the Operations Manager, following the guidelines in place in a timely manner.




Person Specification

Essential Criteria:

• Extensive experience of AV & VC equipment including Digital Yamaha Mixing Consoles, Analogue Way Diventix Switchers, Panasonic ETZ cameras and Polycom Video conferencing Units

• Good knowledge of general IT connectivity, LAN networks and current software packages.

• To have a knowledge of lighting and control systems

• Well presented, with a calm and professional approach

• Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer

• Strong communication skills, with a good level of spoken English.

• General administration skills, with the ability to juggle and prioritise a variety of tasks.

• A flexible approach to working hours is essential. Position involves evening, weekend work, some bank holidays and on-call responsibility

• Permits to Work