vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

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Junior IT Help Desk
Greater London & Home Counties
Up to £26,000 3-6 months FTC
Ref: 11290
Description

The Junior IT Help Desk will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Job Tasks
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone and email
- Log all calls in the Service Desk Call Logging system (SysAid)
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, Printers and handheld devices (iPhone, iPad)
- Escalating calls / tickets to other teams when required.
- Troubleshoot basic network issues.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Provide stats for the monthly Service Desk report on call trends
- Publishing support documentation to assist staff with requests for information.
- Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups/DLs etc.
- To arrange for external technical support where problems cannot be resolved in house such as Dell.
- Day to Day IT Prep as and when required (PC, Mac Monitors and Printers)
- Software installs, deployment, and Imaging using Ghost.
- Windows OS, Office 2010/2013 and 2016 troubleshooting & resolving
- Citrix troubleshooting & resolving
Qualifications
- BS or equivalent Bachelor’s Degree Information Technology
- MCP certification would be desirable.
- An ITIL qualification is preferable but not essential
 Requirements
- Excellent communication skills and telephone manner.
- Excellent organisational skills
- 1 years previous IT Service Desk.
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2010.
- Experience with using and troubleshooting Outlook 2010 and 2016 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Admin, Up to £25000, London & SE
jobs 1-12 of 136
Venue Production Technician
London
£25,000 - £28,000
Ref: 11299
Description
Fantastic opportunity for a live event technician who is seeking for their next step in their career. Our client is looking for a Venue Production Technician to be part of a small in-house technical team, dealing with day to day delivery of events, management of assets and liaison with clients, ultimately reporting to the in-house ...
Production Manager
South East
Up to £50,000 (based on experience)
Ref: 11298
Description
Our client is looking to recruit a Production Manager for its audio visual and production operations based in the South East. We are looking for a reliable, hardworking, trustworthy individual who can work on their own or as part of a team. You will need to be flexible in working hours as working early mornings, late nights and wee ...
AV Technician
London
Up to £28,000 + 10% annual bonus (based on performance)
Ref: 11297
Description
Fantastic opportunity for an AV technician to join a two man AV team in the heart of the city. Our is client is an investment company with a presence the US, APAC and throughout EMEA. For the successful technician our client offers full support in gaining CTS certification, annual bonus and company pension.
Responsibilities

o T ...
Field Service Engineer
London
£29000 to £33000
Ref: 11296
Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are s ...
Flexible Support Technician
London
Up to £28k
Ref: 11295
Description
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure to a multitude of technologies in the Audio Visual and Videoconference area.
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure ...
In-house System & Test Acceptance ...
London
Up to £28k
Ref: 11294
Description
Based at our South West offices and residing within the systems test department the correct individual will work as part of the Systems Test team, providing our client in house test and system validation services for proof of concept and to see through to off-site Factory Acceptance Testing, including video/audio control functional ...
Senior AV Technician
London
Up to £35,000
Ref: 11293
Description
Our client is looking for a Senior AV Technician with at least 5 years experience. The main purpose of the role is to provide technical onsite support. You will have exposure to a multitude of technologies in the Audio Visual and Video conference arena including meeting room, events, video conference scheduling and bridging support ...
AV Technician
London
Up to £28,000
Ref: 11292
Description
Our client is looking for new AV technician in full time support Monday to Friday 07:00 - 19:00. The perfect candidate would be competent with the use of end user Audio Visual & Videoconferencing equipment.
Full time support Monday to Friday 07:00 "' 19:00 (across 3 shift patterns to accommodate business requirements)

Be co ...
Technical Manager
Greater London & Home Counties
Up to £40,000
Ref: 11291
Description
A leading global audio visual systems integration company has developed a very large portfolio of clients, crossing all market sectors, over six continents. They are now looking to appoint a new Technical Manager.
Responsibilities shall include but no be limited to the following:
- RFP Phase

- Support our client team as requi ...
Onsite AV Service Administrator
Home Counties & the South East
Up to £24,000
Ref: 11289
Description
All services should be delivered punctually, at scheduled times and in accordance with agreed SLA’s. The AV Service Administrator’s responsibilities include offer support and assistance to customer and any other responsibilities as requested by the AV Team Lead or senior staff.
Duties and Responsibilities
- Maintaining an ...
Service Delivery Manager
Greater London & Home Counties
Up to £45,000 pro rata Fixed Term Contract Cover
Ref: 11288
Description
Our clients provides a portfolio of Onsite Managed Service Solutions to corporate organisations globally. The role is accountable for the management of a number of these customer accounts, managing both the Onsite Teams via either an Onsite Team Leader, Onsite AV Manager or directly, and the customer relationship.
Duties and Respo ...
Commissioning Engineer
London
£45,000 DOE
Ref: 11287
Description
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the Technical Director.
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the ...
jobs 1-12 of 136