vacancies

permanent and freelance audio visual jobs

Through many years experience in placing audio visual candidates we have built a loyal base of client companies who use us exclusively to provide their recruitment solutions. Our clients are diverse and wide ranging in their use of audio visual and multi-media technology and this range is reflected in the selection of av jobs we have available.

Call us today, on 020 3705 1965 to arrange a meeting at our central London offices.

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Onsite AV Service Administrator
Home Counties & the South East
Up to £24,000
Ref: 11289
Description

All services should be delivered punctually, at scheduled times and in accordance with agreed SLA’s. The AV Service Administrator’s responsibilities include offer support and assistance to customer and any other responsibilities as requested by the AV Team Lead or senior staff.

Duties and Responsibilities
- Maintaining an accurate and up to date inventory of supported rooms and equipment available within them and for replacement parts in order to facilitate timely repairs
- Provide an immediate helpdesk response for all reported service issues and escalate and service issues to the appropriate support representative
- Provide email reservation confirmations and meeting changes or cancellations
- Respond to customer inquiries sent via telephone, email and web scheduling interface
- Coordinate with far end room coordinators for A/V conferences and coordinate far end sites for A/V conferences regardless of far end support SLA
- Provide a helpdesk single point of contact for all rooms to report technical issues and an immediate helpdesk response for all reported service issues
- Maintain the Microsoft Outlook calendar for supported rooms
- Maintain service metrics (including equipment maintenance history)
- Create and maintain a room user manual for customer reference to be left in rooms at all times
- Maintain a room profile sheet that describes the room capacity, technical capabilities and fault history
- Maintain data integrity for videoconferencing directory
- Maintain a listing of customer names, departments and CDSIDs for future distribution list mailings

- Maintain service metrics (including equipment maintenance history
- Manage pool of loaner projectors (supplied by the customer) to deploy as a temporary solution in a break/fix scenario
- Manage accuracy of the consumable material fund
- Manage production of Monthly reports including number of calls received, response times and spend

Preferred Skills
- The post holder should be able to demonstrate an aptitude towards providing a high level of customer service
- Desirable to have at least one year’s experience of working in a media service/audio visual environment
- Should have a good standard of computer literacy and ideally will have a good understanding of Microsoft Office Suite
- Should have an understanding of PDF Reader to a basic level
- Good technical knowledge of AV systems is an advantage
- To be well organised and flexible and to be able to approach different tasks during the working day
- Willing to work with other members of the on-site team and take instruction from them
- Ability to deal with difficult situations
- Always present a positive attitude and image to the customer
- Ability to work under pressure
- An excellent communicator confident in dealing with people at all levels
- Willing to undertake training and examinations to improve their technical knowledge

Working Hours
- The AV Service Coordinator is expected to work the most suitable shift pattern to support the site, within the AV department’s operational hours of 07.00 – 19.00.
- Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

Overtime
- Off-hours work and/or holiday work may be required. Overtime can be claimed by prior arrangement with the AV Team Lead and with customers approval. This must be accurately logged.

Dress Code
- Smart office attire
Apply
To apply for this vacancy, please email your CV to jobs@jacobsmassey.co.uk
Vacancy Tags: AV Admin, Up to £25000
jobs 1-12 of 136
Venue Production Technician
London
£25,000 - £28,000
Ref: 11299
Description
Fantastic opportunity for a live event technician who is seeking for their next step in their career. Our client is looking for a Venue Production Technician to be part of a small in-house technical team, dealing with day to day delivery of events, management of assets and liaison with clients, ultimately reporting to the in-house ...
Production Manager
South East
Up to £50,000 (based on experience)
Ref: 11298
Description
Our client is looking to recruit a Production Manager for its audio visual and production operations based in the South East. We are looking for a reliable, hardworking, trustworthy individual who can work on their own or as part of a team. You will need to be flexible in working hours as working early mornings, late nights and wee ...
AV Technician
London
Up to £28,000 + 10% annual bonus (based on performance)
Ref: 11297
Description
Fantastic opportunity for an AV technician to join a two man AV team in the heart of the city. Our is client is an investment company with a presence the US, APAC and throughout EMEA. For the successful technician our client offers full support in gaining CTS certification, annual bonus and company pension.
Responsibilities

o T ...
Field Service Engineer
London
£29000 to £33000
Ref: 11296
Description
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are s ...
Flexible Support Technician
London
Up to £28k
Ref: 11295
Description
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure to a multitude of technologies in the Audio Visual and Videoconference area.
The main purpose of the role is to provide full technical onsite support across our London client sites. You will have exposure ...
In-house System & Test Acceptance ...
London
Up to £28k
Ref: 11294
Description
Based at our South West offices and residing within the systems test department the correct individual will work as part of the Systems Test team, providing our client in house test and system validation services for proof of concept and to see through to off-site Factory Acceptance Testing, including video/audio control functional ...
Senior AV Technician
London
Up to £35,000
Ref: 11293
Description
Our client is looking for a Senior AV Technician with at least 5 years experience. The main purpose of the role is to provide technical onsite support. You will have exposure to a multitude of technologies in the Audio Visual and Video conference arena including meeting room, events, video conference scheduling and bridging support ...
AV Technician
London
Up to £28,000
Ref: 11292
Description
Our client is looking for new AV technician in full time support Monday to Friday 07:00 - 19:00. The perfect candidate would be competent with the use of end user Audio Visual & Videoconferencing equipment.
Full time support Monday to Friday 07:00 "' 19:00 (across 3 shift patterns to accommodate business requirements)

Be co ...
Technical Manager
Greater London & Home Counties
Up to £40,000
Ref: 11291
Description
A leading global audio visual systems integration company has developed a very large portfolio of clients, crossing all market sectors, over six continents. They are now looking to appoint a new Technical Manager.
Responsibilities shall include but no be limited to the following:
- RFP Phase

- Support our client team as requi ...
Junior IT Help Desk
Greater London & Home Counties
Up to £26,000 3-6 months FTC
Ref: 11290
Description
The Junior IT Help Desk will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
An exc ...
Service Delivery Manager
Greater London & Home Counties
Up to £45,000 pro rata Fixed Term Contract Cover
Ref: 11288
Description
Our clients provides a portfolio of Onsite Managed Service Solutions to corporate organisations globally. The role is accountable for the management of a number of these customer accounts, managing both the Onsite Teams via either an Onsite Team Leader, Onsite AV Manager or directly, and the customer relationship.
Duties and Respo ...
Commissioning Engineer
London
£45,000 DOE
Ref: 11287
Description
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the Technical Director.
The Commissioning Engineer is responsible for the setup and commissioning our client Systems and Projects. The Commissioning Engineer is accountable to the ...
jobs 1-12 of 136