Job Description

We are working with a Government funded organisation who are looking for an AV technician to join their in-house team. This technician will support the design, development, production and maintenance of AV-based visitor experiences, as well as a wide range of services for departments across at our client's site

Purpose of the job

We are working with a Government funded organisation who are looking for an AV technician to join their in-house team. This technician will support the design, development, production and maintenance of AV-based visitor experiences, as well as a wide range of services for departments across at our client's site.

This role includes the installation and maintenance of extensive in-gallery multimedia equipment, provision of AV services for a variety of corporate events and activities, and supporting the on-going large-scale programme of archival tape copying. AV Infrastructure Managers will be expected to be able to work across all of the branches as well as contribute to projects across all of the IT team's output.


Overall purpose of job

Reporting to the IT Infrastructure and AV Operations Manager, the post has three core responsibilities:

Provide technical support and maintenance of the audio visual presentation equipment throughout museum's public facing spaces, including galleries, Cinema, lecture theatres and learning facilities.

Manage assigned AV/multimedia projects including liaison with internal and external clients and manage the technical delivery, ensuring the IT Infrastructure and AV Operations Manager is kept up to date on development.

Evaluate the effectiveness of the current AV/multimedia equipment, producing system specifications and take a proactive approach in helping to shape the job and assisting in the upgrading and development of existing and new exhibition AV/multimedia.

AV Infrastructure Managers will be expected proactively to undertake work including: branch advocacy; rota creation; exhibitions services support, management and provision; hardware procurement; providing advice on the use of budgets. The AV Infrastructure Managers support the museums seven days a week, including events, so frequent weekend work and occasional evening work is expected.

The nature of the tasks and inherent responsibilities are liable to change, as the role and the structure of the department change to respond to key project priorities and objectives over time. The job and its role will be subject to annual review and any adjustments in the role will be discussed and agreed with the post holder.

Key duties

You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of our clients - using your knowledge, skills, talent and potential to the best of your ability.

You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all our clients employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.

You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.

To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.

You will be expected to comply with corporate standards, and use corporate systems, processes and procedures"' and undertake any necessary training as directed.

Working with the IT Infrastructure team, you will assist in the identification and implementation of network infrastructure technical options, identifying resource requirements for our clients AV systems.

In addition, your duties will include:

Daily testing of the museum gallery AV/multimedia systems undertaking remedial work to address faults as applicable

Undertake planned preventative maintenance to maintain acceptable levels of multimedia services in galleries

Represent and manage technical delivery on assigned special projects. This includes overseeing technical specifications, scheduling, procurement, installation and timely delivery. Utilise the IT Service Desk to monitor AV support requirements across the site which will inform future planning.

Liaise with and occasionally manage maintenance suppliers, external contractors and third parties before and after installation as applicable

Manage and/or support internal and corporate events, including the operation and installation of public address, presentation and other AV equipment within our clients branches

Taking responsibility for a specific branch of our client's site if requested to by the IT Infrastructure and AV Operations Manager or the Chief Information Officer (CIO). This requires:

Regular oversight of work carried out on branch technology to ensure quality is maintained

Submitting rotas to ensure adequate cover for the branch for approval by IT Infrastructure and AV Operations Manager

Periodically reviewing maintenance budgets for the branch to ensure reasonable use of resources

Raising any resourcing issues with the IT Infrastructure and AV Operations Manager to ensure sufficient staff are available to provide key services

1.Working closely and successfully with other departments and key stakeholders across the museum to ensure the efficient, friendly and high-quality delivery of multimedia services

2.Liaison with our client Facilities Management in furtherance of AV systems efficiency

3.Basic computer-based sound and film editing for exhibition and other purposes, often to tight deadlines

4.Assisting the creation of new interactive exhibits as defined by the Digital Media Manager

5.Occasional computer data entry

6.Copying of sound material, from a variety of different formats, into standard archive form, carried out on behalf of our client's Sound Archive

7.Adjust working pattern to cover evening and weekend events as required.

8.Responsible for complying with all relevant health and safety legislation with a view to ensuring the safety of staff, visitors and themselves; with particular attention being given to manual handling procedures. To report immediately potentially hazardous conditions to line management


This job description is not all encompassing. Over time the emphasis of the job may change without changing the general character of the job. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes